Frequently asked questions
I have filled out a form for an individual order, how long do I have to wait for a response?
I try to provide answers to all individual orders within 6 hours of submitting the form, but the maximum waiting time for a response is 3 business days.
What are the conditions for fulfilling an individual order?
All individual orders are carried out with a prepayment of 50% of the total order amount.
The maximum time for completing an order from the moment of prepayment is 14 days.
Can I see the process of making jewelry according to my individual order?
Yes, of course. I can send you photos and videos, as well as tell you what remains to be done before the decoration is fully ready. To do this, you must send me a request via email: analesnaya.nature.jewelry@gmail.com
Can I return a piece of jewelry made to order for me and get my money back for it?
No. Individual orders are made taking into account all the wishes of a particular client, so it is not possible to return the product, refund the money, or exchange the product.
I did not like the decoration at the stage of its execution. Can I refund the 50% of the cost paid for it?
No. Since the production of the decoration begins after we have agreed on all the details of the product. You agree to the production and pay a part of the work done. If you do not like the decoration before or after it is finished, 50% of the amount paid remains with the manufacturer.